Service Status - live online - PLEASE MAKE SURE AND BE USING OUR LATEST APP
MAKE SURE INTERNET FILTER IS OFF
TURN ROUTER OFF AND ON AT WALL

WAIT 5 MINS FOR ROUTER TO RELOAD

NOW TURN YOUR STICK OFF AND  ON AT WALL


OUR SYSTEM REQUIRES GOOD INTERNET OVER 8MBPS DOWNLOAD SPEED

IF YOUR INTERNET IS A GOOD SPEED BUT THE WIFI SIGNAL IN ROOM IS POOR MAY BE WORTH CHECKING OUT WIFI BOOSTER - PLUG IT IN PRESS WPS ON PLUG - PRESS WPS ON ROUTER THEN CONNECT YOUR DEVICE TO THE WIFI BOOSTER NETWORK NOT ROUTER ONE 


IF YOUR GETTING A SLOW SPEED WE RECOMMEND MOVING STICK CLOSER TO ROUTER IF POSSIBLE 

OR SPEAK TO YOUR INTERNET PROVIDER ABOUT GETTING FASTER (FIBRE) INTERNET

RUN A SPEED TEST SO YOU KNOW WHAT SPEED YOUR STICK IS RECEIVING

HOME BUTTON ON STICK REMOTE

SCROLL UP TO TOP THEN FAR LEFT

MAGNIFYING GLASS SELECT IT

TYPE IN    SPEED TEST

HIGHLIGHT ANALITI AND DOWNLOAD AND INSTALL

OPEN

LOOK AT THE DOWNLOAD SPEED UR STICK IS RECEIVING

ANYTHING LOWER THAN 8-10 MBPS WE SUGGEST TRYING TO IMPROVE THE WIFI SIGNAL IN THAT ROOM.

TALK TO YOUR INTERNET PROVIDER THEY MAY BE ABLE TO HELP YOU IMPROVE WIFI


TOP TIP FOR MEMBERS USING WIFI

most routers now have a 2g and a 5g connection options

always connect the stick to 5G where possible as that frequency has less congestion and interference

THIS USUALLY INCREASES STABILITY OF THINGS

for example if your network name on phone or tablets sticks displays as JOEBLOGGS-2G JOEBLOGGS- 5G always use the 5g network for fstick

If u don't have the option chat to your internet provider and ask them to OPEN UP 5G 

AS A CONNECTION option on your network this is easily done by them remotely.

To access Network list on stick  on your stick

HOME BUTTON -  SETTINGS -  NETWORK pick your 5g connection on the list