Service Status - live online - PLEASE MAKE SURE AND BE USING OUR LATEST APP

QUESTIONS REGULARLY ASKED BY OUR MEMBERS

Have i fast enough internet to use your app?

Your firestick will need to be receiving 8mpbs or above

Why do i get alot of freezing?

Do you regularly turn the router off and on to refresh your internet connection, we advice you to do this twice a week 

why does extra content not load at certain times of the evenings and at weekends?

This may be down to internet censorship, 


My live or extra contenT throws me out of film when watching

HOME BUTTON SETTINGS APPLICATIONS MANAGE INSTALLED APPLICATIONS,

DDSXC 0CLEAR DATA AND CONFIRM

RELOGIN TO DDS1

check system status
HERE
if all is fine our side continue reading

Try turning internet router off and on once internet is back on in your home turn stick off and on at the plug.

try other apps on the stick to make sure internet access is getting to your stick.

Is it live sport hours? then try using a vpn


How do i know if you are having issues?

we have that covered, check the system status link on our site. CLICK FOR SYSTEM STATUS


WHY IS SOUND NOT WORKING ON MY APP

Try restarting the stick at the plug, also try changing sound settings, home button on stick remote, settings

 (cog wheel) display and sounds - audio - STEREO


IF THIS FAILS OPEN THE APP GO TO SETTINGS - 

PLAYER TRY CHANGING PLAYER  TO EXO FOR LIVE AND VOD - ALSO IF ITS SET TO EXO YOUR SOUND MAY BE MUTED

GO BACK ONTO CHANNEL full screen

wait 10 seconds

 - PRESS RIGHT ON YOUR REMOTE TO INCREASE VOLUME

AM I USING THE LATEST APP?

Just check install app section on the site for the latest app

HOW DO I TURN OFF SUBTITLES ON DDSQXC?

press select when on what your watching - on the icons on the right that appear press on CC and disable the subtitle

AMAZON ASKING ME TO SIGNIN ON STICK

Sometimes Amazon may sign you out of the account on stick (not dds related) ITS LIKE GOOGLE SIGNING U OUT OF GOOGLE PLAYSTORE
if this happens all you do is signin again on the stick with your amazon login and password.
If you dont have one very easy to do , on your phone or laptop go to amazon.co.uk and register an account - then signin to amazon on stick with the user and password u registered on amazon.
DDS APP NOT THERE AFTER GETTING BACK ONTO AMAZON IN STICK?
REINSTALLL THE APP AND LOGIN WITH DDS LOGIN DETAILS WE ORIGINALLY GAVE YOU

here is a video on how to register an account with amazon

CLICK HERE TO WATCH HOW TO CREATE AN AMAZON ACCOUNT