QUESTIONS REGULARLY ASKED BY OUR MEMBERS
Have i fast enough internet to use your app?
Your firestick will need to be receiving 8mpbs or above
Why do i get alot of freezing?
Do you regularly turn the router off and on to refresh your internet connection, we advice you to do this twice a week
why does extra content not load at certain times of the evenings and at weekends?
This may be down to internet censorship,
My live or extra contenT throws me out of film when watching
HOME BUTTON SETTINGS APPLICATIONS MANAGE INSTALLED APPLICATIONS,
DDSXC 0CLEAR DATA AND CONFIRM
RELOGIN TO DDS1
check system status
if all is fine our side continue reading
Try turning internet router off and on once internet is back on in your home turn stick off and on at the plug.
try other apps on the stick to make sure internet access is getting to your stick.
Is it live sport hours? then try using a vpn
How do i know if you are having issues?
we have that covered, check the system status link on our site. CLICK FOR SYSTEM STATUS
WHY IS SOUND NOT WORKING ON MY APP
Try restarting the stick at the plug, also try changing sound settings, home button on stick remote, settings
(cog wheel) display and sounds - audio - STEREO
IF THIS FAILS OPEN THE APP GO TO SETTINGS -
PLAYER TRY CHANGING PLAYER TO EXO FOR LIVE AND VOD - ALSO IF ITS SET TO EXO YOUR SOUND MAY BE MUTED
GO BACK ONTO CHANNEL full screen
wait 10 seconds
- PRESS RIGHT ON YOUR REMOTE TO INCREASE VOLUME
AM I USING THE LATEST APP?
Just check install app section on the site for the latest app
HOW DO I TURN OFF SUBTITLES ON DDSQXC?
press select when on what your watching - on the icons on the right that appear press on CC and disable the subtitle
AMAZON ASKING ME TO SIGNIN ON STICK
here is a video on how to register an account with amazon