QUESTIONS REGULARLY ASKED BY OUR MEMBERS

Your firestick will need to be receiving 8mpbs or above

Do you regularly turn the router off and on to refresh your internet connection, we advice you to do this twice a week 

This may be down to internet censorship, 

Try turning internet router off and on once internet is back on in your home turn stick off and on at the plug.

try other apps on the stick to make sure internet access is getting to your stick.

Is it live sport hours? then try using a vpn

we have that covered, check the system status link on our site. CLICK FOR SYSTEM STATUS

WHY IS SOUND NOT WORKING ON MY APP

Try restarting the stick at the plug, also try changing sound settings, home button on stick remote, settings

 (cog wheel) display and sounds - audio - STEREO

IF THIS FAILS OPEN THE APP GO TO SETTINGS - 

PLAYER TRY CHANGING PLAYER  TO EXO FOR LIVE AND VOD - ALSO IF ITS SET TO EXO YOUR SOUND MAY BE MUTED

GO BACK ONTO CHANNEL full screen

wait 10 seconds

 - PRESS RIGHT ON YOUR REMOTE TO INCREASE VOLUME

AM I USING THE LATEST APP?

Just check install app section on the site for the latest app

HOW DO I TURN OFF SUBTITLES ON DDSQXC?

press select when on what your watching - on the icons on the right that appear press on CC and disable the subtitle

AMAZON ASKING ME TO SIGNIN ON STICK